Coaching Makes the Difference

Executive Coaching Makes the Difference for Leadership of Protenium Clinical Research

The offer of a free webinar and stress assessment survey caught the eye of the business operations manager at Protenium Clinical Research at just the right time for Wade Strzinek, the company’s president.

“There had been some turnover at the time,” he said. “We had some dominant personalities that were dictating the atmosphere in the office.”

Strzinek invited Phillip Shero to come to the office, and the leadership all took the assessment. “Phillip did a review of the information, and it didn’t take long for us to strike up a good working relationship,” said Strzinek. “He and I started with a kind of business coaching, which was leadership development for me. During that time, he spent a couple of hours a month with one or two other employees, to get them back on the same page with where we were.”

After several months, Strzinek saw a significant difference in the way the office operated. “I really felt like it was beneficial to me to have someone outside of the office that I could bounce my approach off of, who was familiar with the issues and the personalities involved,” he said. “We spent some time talking about the internal structure and communication. We streamlined the flow of information, so everyone knew which lane to swim in.”

Having Shero as a consultant helped the entire leadership team, Strzinek said. “It works because Phillip is an incredible listener; he listens very intently,” he said. “He asks really, really good questions. They’re the kind of questions I should be asking myself. Just through him asking me questions, the solution becomes more clear to see, or it redirected me on the path that would ultimately get me where I needed to be.”

Shero also introduced Strzinek and his team to online assessment tools they can use in their hiring process. “I will have candidates complete these surveys, and when I do the first interview, we spend the majority of the conversation going through the survey report,” said Strzinek. “It gives us something tangible and objective to talk about—we’re digging down to a deeper level, beyond strengths and weaknesses. It makes for a much more productive and fruitful conversation.”