Category Archives: Communication

Making Connections that Count

By: Dr. MaryJo Burchard This week, I am having lunch with a very important friend. She has walked with me in pivotal moments, challenged my thinking, and inspired me to take healthy risks in my own development. I will invest a 3-hour commute to meet with her, and I know the meeting will be meaningful…
Read more

Recognizing Employees

If you’re thankful for your employees, let them know it. In this season of gratitude and thanksgiving, it’s time to return to one of the foundational principles of leadership and motivation – the practice of recognizing employees for all that they do in our organizations. Countless studies have shown that recognition is one of the…
Read more

Empathy for Logical Leaders

You’ve probably heard all of the hype in the last few years about emotional intelligence and how important it is for leaders to be effective. But if you are a more logical or non-emotional personality, you may be wondering if it’s possible, or even desirable, to become more emotional in your leadership. If you’re one…
Read more

Effortful Understanding

Sometimes I still get smacked in the face by how hard it is for us to understand each other. I recently argued with my wife for half an hour before realizing that I had completely misunderstood what she was saying. Even after 25 years together, getting to a point of understanding can still be a…
Read more

Show Your Team That You’re Listening

Listening is the #1 leadership skill. Next to self-awareness, I have written more about listening than any other topic. Listening can break down walls of resistance, lower the temperature of conflict, build trust, reveal dangerous blind spots, and create a culture of sharing information. If the leader is not listening, it’s unlikely that anyone else…
Read more

How to Respond to Bad News

In the last thirty years, instant information has completely altered how wars are fought. GPS tells soldiers exactly where they are. Satellite imagery and drone video show exactly where the enemy is. Internet tracking reveals where the planners are hiding and how they get their money. Artificial intelligence pieces together millions of clues to predict…
Read more