Category Archives: Conflict

Conflict Management – Engaging with Eyes, Ears, & Brain

Conflict management is one of 25 competencies, or soft skills, required for exercising leadership. In our three-part competency framework of Doing, Thinking, and Being, conflict management falls into the Doing dimension. It's a skill that can be learned, and there are common principles and best practices that can and should be applied for those who…

Fingernails on a chalkboard. Rubbing a cat’s hair backwards. Chewing on aluminum foil. These are things that make us cringe. Here’s another one: a disagreement between coworkers that goes badly in public. We’ve all felt the awkwardness of being in a team meeting and watching a disagreement unfold the wrong way—like a train wreck in…