Believe in Your Team

Employee Development & Coaching I want to share a few things that I've learned about employee development and coaching. We teach some skills to help others develop the competency of coaching other people. There are some skills and techniques to it, because it's not about giving advice, it's about drawing out of the other person.…
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Customer Focus is All About the Shoes

A wealthy American tourist was walking through an open-air market in East Africa. He stopped at a fruit stand where a woman was selling bunches of bananas. He asked her, “How much is one bunch of bananas?” Upon learning the price, he asked, “How much if I buy all your bananas?” The woman smiled and…
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Be a Helper: Why We Need Diplomacy When Things Get Ugly

By: Dr. MaryJo Burchard Just a few days ago, the unthinkable happened in my community. My city – one of the safest cities in the U.S. – experienced a tragedy beyond imagination, and we are all still reeling from it. Having worked at the City of Virginia Beach for four years, I knew people involved.…
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Conflict Management – Engaging with Eyes, Ears, & Brain

Conflict management is one of 25 competencies, or soft skills, required for exercising leadership. In our three-part competency framework of Doing, Thinking, and Being, conflict management falls into the Doing dimension. It's a skill that can be learned, and there are common principles and best practices that can and should be applied for those who…
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Appreciation: Infinitely More than Recognition

Sharon sat down and stared at the “Employee of the Year” plaque on her wall. She knew this was a high honor, but after the last 24 hours, the distinction felt hollow. She could not understand where the frustration and sense of disappointment were coming from, but they overwhelmed her as she felt a lump…
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The Matrix for Leadership Skills

Acquiring the Skills to Grow your Sphere of Influence Twenty years ago, the science fiction movie The Matrix kicked off endless conversations, not only with its ground-breaking special effects but also with its perspective-bending concepts of reality and existence. In the film, the main character, Neo, is completely transformed. He began as a cog in…
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