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3 Reasons Team Members Need Roles

On Teams that Execute Well, Everyone Gets What the Avengers Got In the past 18 months, I’ve been closely associated with two different groups. One of them pulled together and accomplished some good work, but the other drifted and slowly came apart. I’ve been thinking about what makes the difference between teams that execute well…
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3 Ways to Disagree Effectively

Fingernails on a chalkboard. Rubbing a cat’s hair backwards. Chewing on aluminum foil. These are things that make us cringe. Here’s another one: a disagreement between coworkers that goes badly in public. We’ve all felt the awkwardness of being in a team meeting and watching a disagreement unfold the wrong way—like a train wreck in…
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Customer Service at Every Level

Both of our air conditioning units had died, and I was dreading the process of replacing them. I put off the work all winter long because I was anticipating a hassle. Instead, I was amazed at the courtesy, respect, and professionalism I experienced. What struck me most was how consistent the service was from everyone…
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3 Ways to Overcome a Weakness

You don’t have to lead for very long before you run into your own weaknesses. Whether you saw the weakness in yourself or someone else pointed it out to you (maybe in the comments of a 360 review), you are now looking squint-eyed at an obstacle to your success. [spacer] Assess your Situation It makes…
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