In this episode of 10 Leadership Lessons, Dr. Phillip Shero makes the case for why skilled listening is one of the most underrated leadership competencies. You can’t learn what motivates your people while you’re talking. You can’t understand what’s blocking progress. You can’t know what the situation actually looks like from where your employees are standing. Listening isn’t passive—it’s a discipline that requires forethought, intentionality, and patience, especially when you think you already know the answer.If your team doesn’t feel heard, your communication isn’t working—no matter how clear your message is.